Store Policies
Thank you for shopping with us. Please review our policies carefully before making a purchase.
Return & Exchange Policy
All sales are final.
Due to hygiene and sanitary reasons, we do not accept returns, refunds, or exchanges for change of mind.
We only offer exchanges if:
Your item arrives damaged, or
You receive the wrong item.
If your item arrives damaged or incorrect, please contact us within 48 hours of confirmed delivery at cvhjewelry@cvhjewelry.com with:
Your order number
Clear photos of the item
Photos of the packaging
Items must be unused and unworn. Claims that do not meet these conditions may be denied.
If approved, we will offer a replacement of the same item. We do not offer refunds.
This policy does not limit any rights you may have under applicable Canadian consumer protection laws.
By completing a purchase on our website, you agree to this policy.
Shipping Policy
Processing Time:
Orders are processed within 2–5 business days (excluding weekends and holidays).
Delivery Time:
Shipping times vary depending on the destination country and customs processing. Delivery estimates are not guaranteed.
Shipping & Tracking:
All orders include a tracking number. Tracking updates may take several days to appear after shipping and can vary depending on the destination country and customs processing.
Customs, Duties, & Taxes:
All international orders are DDU (Delivered Duties Unpaid). This means customers are responsible for any import duties, taxes, or customs fees imposed by their country. We are not responsible for customs delays or additional charges.
Lost or Stolen Packages:
Once a package is marked as delivered, we are not responsible for lost or stolen items.
Tip for Customers:
For a smoother experience, we recommend checking your country’s customs rules before placing your order.
Privacy Policy
Effective Date: March 3, 2026
Your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website.
Information We Collect
We may collect the following information:
Personal details: Name, email address, shipping address, billing address, phone number.
Order details: Items purchased, quantity, payment method, and order history.
We do not use your information for marketing or any purpose other than processing your order and shipping your purchase.
How We Use Your Information
Your personal information is used solely to:
Process and fulfill your orders
Communicate order updates and shipping notifications
Comply with legal obligations
International Shipping & Data Transfers
Because we ship worldwide from Canada:
Your personal information may be processed or stored outside your country of residence.
We take reasonable steps to ensure your data is protected in accordance with Canadian privacy laws and applicable international regulations.
Sharing Your Information
We do not sell or trade your personal information.
We may share your information only with:
Shipping carriers (for delivery and customs purposes)
Payment processors (to complete your transaction)
Service providers helping us run our business (e.g., Shopify)
Your Rights
You have the right to:
Access and correct your personal information
Request deletion of your personal information (subject to legal obligations)
Cookies & Tracking
We use cookies and similar technologies only to improve your shopping experience. You can manage your cookie preferences in your browser settings.
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or alteration.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated.
If you have any questions about this Privacy Policy or your personal information, please contact us at cvhjewelry@cvhjewelry.com
Terms of Service
Effective Date: March 3, 2026
Thank you for shopping with us! By accessing or using our website and services, you agree to the following terms:
1. General Use
By placing an order, you represent that you are at least 18 years old or have parental/guardian consent.
You agree to use our website for lawful purposes only.
We reserve the right to refuse service or cancel orders for any reason, including suspected fraud or violation of these Terms.
2. Products & Pricing
All products are subject to availability.
Prices are listed in CAD and may change without notice.
We make every effort to display colors and designs accurately, but we cannot guarantee that your device’s display is completely accurate.
3. Orders & Payment
By placing an order, you agree to provide accurate and complete information.
All payments are processed securely through Shopify or approved payment providers.
Once an order is confirmed, it constitutes a binding agreement between you and the store.
4. Shipping
Shipping is available worldwide.
Shipping times vary depending on the destination country and customs processing. Delivery estimates are not guaranteed.
All international orders are DDU (Delivered Duties Unpaid) — customers are responsible for any import duties, taxes, or customs fees.
Once a package is marked as delivered, we are not responsible for lost or stolen items.
All orders include a tracking number. Tracking updates may take several days to appear.
5. Returns & Exchanges
All sales are final.
Exchanges are only offered if an item arrives damaged or if you receive the wrong item.
To request an exchange, contact us within 48 hours of delivery with your order number and photos of the item (and packaging if applicable).
Refunds are not offered.
6. Intellectual Property
All content on this website, including images, product descriptions, logos, and designs, is the property of the store and protected by copyright and other intellectual property laws.
You may not copy, reproduce, or distribute any content without written permission.
7. Limitation of Liability
To the maximum extent permitted by law, the store is not liable for any direct, indirect, incidental, or consequential damages arising from use of the website or purchase of products.
We do not guarantee that products meet all individual expectations.
8. Governing Law
These Terms are governed by the laws of Alberta, Canada.
9. Changes to Terms
We may update these Terms of Service from time to time.
Changes will be posted on this page with the updated “Effective Date.”
10. Contact
If you have any questions about these Terms, please contact us at cvhjewelry@cvhjewelry.com